Whether you are providing services directly to customers and users, or you are an IT team responsible for communicating with internal stakeholders -- everyone provides the service of communication.
The Cool Hand Framework™ provides a clear and concise system for defining, planning, and executing good communication.
A Recipient is any person or group that receives messages. A Sender is any person or group involved in sending messages. The roles are not mutually exclusive.
Additionally, the Communication Manager is:
The Cool Hand Frameworks help you define the responsibilities and expectations of each role involved in communication.
Communication processes reign in the chaos of communicating with customers and users by:
The Cool Hand Framework provides processes for building a communication plan as well as specific communication processes.
Tool and templates provide consistency and speed in communication across all channels.
Although Action X Solutions™ provides a number of software tools representing multiple channels of communication, the Cool Hand Framework is vendor-agnostic.
Example plans, processes, and other documentation are provided. The Cool Hand Framework is not prescriptive. Use it as is or adapt it to your needs.